Refund Policy and Cancellation - Heathrow Gatwick Cars

Wego's Commitment to Customer Satisfaction

As part of our dedication to providing exceptional service in the Travel and Tourism - Ground Transportation category, Wego aims to ensure customer satisfaction throughout your journey with us. We understand that sometimes changes or cancellations may be necessary, and we have established this refund policy and cancellation procedure to assist you in such cases.

Refund Policy

At Wego, we believe in transparency and fairness when it comes to refunds. Our refund policy is designed to offer flexibility while protecting the interests of both parties involved. Please take note of the following key points:

1. Cancellation Eligibility

If you need to cancel your booking, you may be eligible for a refund based on the following criteria:

• Cancellations made at least 24 hours prior to the scheduled pickup time are eligible for a full refund.
• Cancellations made less than 24 hours but more than 2 hours before the scheduled pickup time are eligible for a partial refund, subject to a cancellation fee.
• Cancellations made less than 2 hours prior to the scheduled pickup time are not eligible for a refund.

2. Refund Process

To initiate a refund, please contact our customer support team via phone or email provided on our website. We will guide you through the process and may require certain details to verify your booking. Once the refund request is approved, the refund amount will be processed according to the original payment method and may take a few business days to reflect in your account.

3. Exceptional Circumstances

In certain exceptional circumstances, such as flight cancellations or severe weather conditions, we understand that you may need to cancel your booking at short notice. In such cases, please contact our customer support team as soon as possible, and we will do our best to accommodate your needs and provide a suitable solution.

Cancellation Policy

Wego's cancellation policy outlines the procedures and guidelines for canceling a booking with us. Please review the following information:

1. Cancellation Procedure

If you need to cancel your booking, please follow these steps:

1. Contact our customer support team via phone or email provided on our website.
2. Provide your booking details for verification purposes.
3. Inform us about the reason for cancellation.
4. Our customer support team will guide you through the cancellation process and provide any further assistance required.

2. Cancellation Fees

Please be aware that depending on the timing of your cancellation, cancellation fees may apply. The following fees will be deducted from your refund amount:

• Cancellations made at least 24 hours prior to the scheduled pickup time are not subject to any cancellation fees.
• Cancellations made less than 24 hours but more than 2 hours before the scheduled pickup time may be subject to a partial cancellation fee.
• Cancellations made less than 2 hours prior to the scheduled pickup time may be subject to a full cancellation fee.

Contact Us for Assistance

If you have any further questions or require assistance regarding our refund policy or cancellation procedures, please feel free to contact our dedicated customer support team. We are here to help and ensure your travel experience with Wego is as smooth as possible.

Thank you for choosing Wego - your trusted partner for ground transportation in the Heathrow and Gatwick areas!